Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact us via Live Chat or email to email@example.com.
Please check your email and let us know you would change to other item or get the refund.
If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to firstname.lastname@example.org.
them and we will refund the money upon our receipt of the returned item(s).
* Please note that “mobilephonetablet.com does not pay the return shipping cost on returned items, and we aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, we will process your refund within 1-3 business days.
There are two reasons why an order might not appear in your Order List.
If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact us by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.
Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.
Electronic items are the most commonly taxed items, if you are ordering a phone or tablet we strongly recommend you to check.
TANG can’t give you advice or information about tax rates and customs charges in your country.
We advise you to find out about the local regulations prior to ordering from us. You can also request a low value declaration to help avoid any taxes.
Please note that ALL import taxes / duties are the buyer’s responsibility. TANG is not responsible for any tax invoice charged on its products.
Every country is different; our advice is checking with your local council, post office or government tax department. A search online may provide the insight you need to find out what the tax is likely to be.
Sometimes, we will do our best to help you with import regulations. If you find out the import tax situation in your country and you believe there are ways to minimize the taxes you have to pay, we are happy to follow your instructions regarding labeling, packing, declarations and invoices. Special requests can be made by explaining the situation using the online comments box during the checkout process. Or, if you need advice about whether a particular declared value is possible before you pay, you should “contact us” (via Live Chat or email to email@example.com), We will then look at the contents of your order and your country and assess what value is appropriate.
If your order value is large or contains many items or certain electronic items it is not possible to declare the order as low value.
TANG does not charge fees of any kind, but some credit card companies will charge a currency conversion fee. Please consult your credit card provider for more information.
Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charging you in the process. That's because, if the bank in which you make payment has no business relationship with our bank, then payment may be sent to a third party bank first, and then send to our bank. If that happens, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay.
All TANG customers have already enjoyed attractive benefits. Top quality gadgets with reasonable prices. Besides, TANG also offers exclusive services for our loyal customers. There are more discounts and privileges for our customers if you have become VIPs.
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in "My Orders" page in your TANG account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to firstname.lastname@example.org) Immediately!
|Shipping from Chinese Warehouse：|
|Airmail and register airmail||Area||time|
|United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom||7-15 business days|
Australia ,New Zealand, Singapore
|7-15 business days|
|Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||7-20 business days|
|Brazil, Russia, Mexico||15-35 business days|
|Other countries||7-25 business days|
|EMS||All countries except those listed below||6-8 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping*(DHL)||3-7business days to worldwide.||3-7 business days|
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.
If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.
For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.