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Ordering & Shipping FAQ

Ordering FAQ

My order wasn't shipped 7 days after your payment

Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact us via Live Chat or email to

Why was my order partially shipped?

There are three reasons why your order was partially shipped
  1. We have different warehouses, we will not combine them together and will ship from the correct warehouse separately.
  2. The items are overweight and need to ship in different packages.
  3. The item is out of production or stock for a long while, we may ship the rest to you 3 first. Usually in this case, we will send email to you. 

Please check your email and let us know you would change to other item or get the refund.


If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to


  1. If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”
  2. If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
  3. If the order has already been sent out, we cannot help you to cancel the order. You may choose to send back the unopened products after you've received 

them and we will refund the money upon our receipt of the returned item(s).

* Please note that “ does not pay the return shipping cost on returned items, and we aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, we will process your refund within 1-3 business days.


There are two reasons why an order might not appear in your Order List. 

  1. The payment system encountered an error when you placed the order; 
  2. You placed your order as guest (without logging in to a TANG account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact us by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue. 

Do I Need To Pay Import Taxes And Tariffs?

Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.
Electronic items are the most commonly taxed items, if you are ordering a phone or tablet we strongly recommend you to check.
TANG can’t give you advice or information about tax rates and customs charges in your country.
We advise you to find out about the local regulations prior to ordering from us. You can also request a low value declaration to help avoid any taxes.

Please note that ALL import taxes / duties are the buyer’s responsibility. TANG is not responsible for any tax invoice charged on its products.

How Can I Find Out About My Local Import Tariffs?

Every country is different; our advice is checking with your local council, post office or government tax department. A search online may provide the insight you need to find out what the tax is likely to be.

Can TANG Declare The Goods At A Low Value?

Sometimes, we will do our best to help you with import regulations. If you find out the import tax situation in your country and you believe there are ways to minimize the taxes you have to pay, we are happy to follow your instructions regarding labeling, packing, declarations and invoices. Special requests can be made by explaining the situation using the online comments box during the checkout process. Or, if you need advice about whether a particular declared value is possible before you pay, you should “contact us” (via Live Chat or email to, We will then look at the contents of your order and your country and assess what value is appropriate.

Can TANG Always Declare A Low Value?

If your order value is large or contains many items or certain electronic items it is not possible to declare the order as low value.

Does TANG charge any fees for credit card payments?

TANG does not charge fees of any kind, but some credit card companies will charge a currency conversion fee. Please consult your credit card provider for more information. 

Why the amount you received is less than what I paid in Bank?

Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charging you in the process. That's because, if the bank in which you make payment has no business relationship with our bank, then payment may be sent to a third party bank first, and then send to our bank. If that happens, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay. 

What discounts can a VIP get?

All TANG customers have already enjoyed attractive benefits. Top quality gadgets with reasonable prices. Besides, TANG also offers exclusive services for our loyal customers. There are more discounts and privileges for our customers if you have become VIPs.

Notes about refunds

  1. For PayPal refunds, please allow up to 2-3 business days for the transaction to appear on your PayPal account. You can view the status of your refund from your Account History. The processing time will depend entirely on PayPal. If you do not have a PayPal account, please allow up to 7-14 business days.
  2. For credit card refunds, it may take up 3 to 15 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Shipping FAQ

How Can I Trace My Order?

You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in "My Orders" page in your TANG account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to Immediately!

What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

Shipping from Chinese Warehouse:
Airmail and register airmail Area time
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-15 business days

Australia ,New Zealand, Singapore

7-15 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-20 business days
Brazil, Russia, Mexico 15-35 business days
Other countries 7-25 business days
EMS All countries except those listed below 6-8 business days
Brazil and Russia 10-25 business days
Expedited Shipping*(DHL) 3-7business days to worldwide. 3-7 business days

Remote Areas - Delivery

Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you. 
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.

Is Shipping Included in The Prices?

If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.

For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.

  1. Ensure you have selected the correct shipping country in the "Ship to tab" at the top of the page.
  2. Choose shipping method after select the items
  3. Go to checkout. You will see the shipping cost.
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